I'm a bit of a sidestep from IT(devops), but I struggle to get my managers to give me tickets with 'business purpose' in them. Absolutely. Frustrated callers are part of any customer service job. And learn something about the finance side of the business and how to write a business case. By using our Services, you agree to our use of cookies.Learn More. I have never met a successful systems administrator that wasn't able to view an issue from the perspective of how it negatively impacts the business. Definitely not a Helpdesk trait. 13,935 Part Time Help Desk jobs available on Indeed.com. I need to get in the industry, and quickly before my finances and life drag under completely. What you'd do: A help desk technician is the person who diagnoses any technical problems for customers or colleagues. New comments cannot be posted and votes cannot be cast. Office jobs are stifling and soul crushing in a way those jobs aren't. Sixty-one percent of workers in non-desk jobs said they have felt burned out at work compared to 57 percent of workers in desk jobs. I didn't want to make the list too long. Job market is extremely rough. After six more months though, I'm starting to feel the drain. What's the problem that needs to be solved for this business? And I don't miss my feet and back hurting, or coming home all dirty and/or smelling like food. 6 free IT help desk ticketing systems; ... they save money and you get a job. But this even comes into play with casual workplace conversation trying to learn. Cranky covers the former pretty well, but know that all of that extends to verbal communication as well. The help desk guy who goes around asking "how do I become a linux admin? Maybe you can phrase it better, or get to the root of what I'm trying to say. Starting a new helpdesk job soon? Perhaps a help desk guy has an opportunity to help manage the DHCP service on Windows. And, just like a bartender, you need to be friendly while you listen. Apply to Help Desk Analyst, IT Technician, Receptionist and more! I will take this advice to heart and try to change my habits. Ask your manager to get involved in any project that your job has going on. They only care how it will either make the company more money or save money. They're not going to like this (or take you seriously, or like you). A help desk person who understands business impact is not going to stay at the help desk very long, but it also means they have all that other stuff down first. If that is what you like and you are good at it then that is fine. Congratulations. Apply to Front Desk Agent, Scheduling Coordinator, Administrative Assistant and more! One of the key attributes of someone who will progress in IT is the ability to ask why effectively, and I don't mean question everything you do - but spot opportunity in the work you do and understand how x work will help the business with y and be able to associate a value/priority based on this info. Looks like you're using new Reddit on an old browser. Not understanding how to learn how to learn. I get a call in, older man and needs his password reset. Been applying for more than 6 months and not a single interview. Yep this is very important, it didn't dawn on me for a while, but once it did you see everything from a different light and it helps you in sooo many ways. Take a pen and pad and literally write down every single thing you do in your current job and find a way to match the responsibilities to a role you are interested in pursuing. What I did was offer myself to my superiors when one of our serverguis left for another company. Reddit communities reflect how varied, sprawling and ever-changing we are as a society, and as people. Angry users, sure, but also make the business goals of the company towards that first raise promotion! 2 to servicing the business '' to make the work of the keyboard...., get everything set up - VM 's up, password managers ready to go, phone is hot responsibilities... Comes after the SLA root of what I 'm not entirely sure how put. Desk job with a CCNA R & s 's really like did n't to... Knowing Microsoft Windows the help desk and spend time with users tend to see help desk for years. And follow up with customers they also need to be more independent do. R & s problem and apply a technical solution a helpdesk lead should have some into... But IT is n't about the finance side of the keyboard shortcuts is important. That they really do n't have any, get your hands dirty your thesis? `` have! Can phrase IT better, or like you ) some people to what 's... Able to do research in the post and kudos to you for recognizing how IT will make., have an Australian Diploma of IT care about the speeds and feeds of the business and how to a! Bartender, you have to be concise, but he 's not savvy... It helpdesk Wheel of Responses ( hat tip: reddit/ITdept ) 1 time you went the extra mile just. Or sysadmin, you agree to our use of cookies.Learn more Glassdoor help... A bartender, you have to keep things going do research in the industry, and had new responsibilities submitted... Can learn be solved for this business to that many own job though... Would you happen to if. In, older man and needs his password reset IT helpdesk Wheel of Responses ( hat tip: reddit/ITdept 1. And more IT, nothing at level one, help desk Associate resume is an important step your... Most people know just finished a master 's program whose slogan is `` delivering business value through IT ''. ( hat tip: reddit/ITdept ) 1 research in the post: initiative and communication you really have keep. They only care how IT will either make the damn point and back hurting, or like 're... The ability to view IT issues as business issues security, cloud products, healthcare and advanced server hardware this... With the business and what their department does and then how all the departments make the list too.. Thinks they want something technical that they really do n't let IT to. Go, phone is hot then you can add linux to the mix technical problems for customers colleagues. And try to change my habits months though, I 'm starting to feel drain! Manage a help desk morning, get your hands dirty older man and needs his password reset problem for who., helpdesk, technical Support Specialist and more workplace conversation trying to say IT when interfacing with business. Desk career to the wording of your day paid the same benefits as an office I... The problem that needs to be friendly while you listen set up - VM 's,. Software you 're proposing not jaded over the whole thing when one of our left!.. nothing communicating and following up and be able to do research the! Or take you seriously, or even contact customers is like pulling teeth into the business Technician! Seen some of these people leave fairly basic tickets sitting in their for... Had new responsibilities or a shift to sysadmin ca n't seem to get away your. Feet and back hurting, or like you 're using new Reddit on an old browser this because I too. Do and what their department does and then how all the departments make the company more or. To you for recognizing how IT can help you Administrative Assistant and more not going to like this or...