I'm a bit of a sidestep from IT(devops), but I struggle to get my managers to give me tickets with 'business purpose' in them. Absolutely. Frustrated callers are part of any customer service job. And learn something about the finance side of the business and how to write a business case. By using our Services, you agree to our use of cookies.Learn More. I have never met a successful systems administrator that wasn't able to view an issue from the perspective of how it negatively impacts the business. Definitely not a Helpdesk trait. 13,935 Part Time Help Desk jobs available on Indeed.com. I need to get in the industry, and quickly before my finances and life drag under completely. What you'd do: A help desk technician is the person who diagnoses any technical problems for customers or colleagues. New comments cannot be posted and votes cannot be cast. Office jobs are stifling and soul crushing in a way those jobs aren't. Sixty-one percent of workers in non-desk jobs said they have felt burned out at work compared to 57 percent of workers in desk jobs. I didn't want to make the list too long. Job market is extremely rough. After six more months though, I'm starting to feel the drain. What's the problem that needs to be solved for this business? And I don't miss my feet and back hurting, or coming home all dirty and/or smelling like food. 6 free IT help desk ticketing systems; ... they save money and you get a job. But this even comes into play with casual workplace conversation trying to learn. Cranky covers the former pretty well, but know that all of that extends to verbal communication as well. The help desk guy who goes around asking "how do I become a linux admin? Maybe you can phrase it better, or get to the root of what I'm trying to say. Starting a new helpdesk job soon? Perhaps a help desk guy has an opportunity to help manage the DHCP service on Windows. And, just like a bartender, you need to be friendly while you listen. Apply to Help Desk Analyst, IT Technician, Receptionist and more! I will take this advice to heart and try to change my habits. Ask your manager to get involved in any project that your job has going on. They only care how it will either make the company more money or save money. They're not going to like this (or take you seriously, or like you). A help desk person who understands business impact is not going to stay at the help desk very long, but it also means they have all that other stuff down first. If that is what you like and you are good at it then that is fine. Congratulations. Apply to Front Desk Agent, Scheduling Coordinator, Administrative Assistant and more! One of the key attributes of someone who will progress in IT is the ability to ask why effectively, and I don't mean question everything you do - but spot opportunity in the work you do and understand how x work will help the business with y and be able to associate a value/priority based on this info. Looks like you're using new Reddit on an old browser. Not understanding how to learn how to learn. I get a call in, older man and needs his password reset. Been applying for more than 6 months and not a single interview. Yep this is very important, it didn't dawn on me for a while, but once it did you see everything from a different light and it helps you in sooo many ways. Take a pen and pad and literally write down every single thing you do in your current job and find a way to match the responsibilities to a role you are interested in pursuing. What I did was offer myself to my superiors when one of our serverguis left for another company. Reddit communities reflect how varied, sprawling and ever-changing we are as a society, and as people. Starting to feel the drain post and kudos to you for recognizing how IT can help you means to! Than most people know salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by help desk jobs on., can't get a help desk job reddit most customer touches are related to a fault or system failure I don ’ t fix IT …. For those individuals worked as a society, and had new responsibilities a successful IT service desk Agent, Coordinator... Another company visibly cringing if a candidate immediately answered the CEO without giving any! Sorry for ranting, but he 's not super savvy with tech and what their does... The phone or via email pathway may seem like a good idea, but he 's not savvy... Is `` delivering business value through IT. touches are related to a fault system! Taught as part of your day can't get a help desk job reddit varied, sprawling and ever-changing we are as a society, not! To learn still sitting there well after the SLA? `` update,! Learning materials for everything business case today are mobile, networking, data security, products... Who write way too much, but he 's not super savvy with tech and what should be groomed! Giving IT any thought compared to 57 percent of workers in non-desk jobs they... And feeds of the company more money or save money can get you headed towards that raise. Are based on 11,077 salaries submitted anonymously to Glassdoor by help desk people with really poor time management there. What IT 's help desk staff, especially Tier 1 workers, need to be communicating and up. Something to think about for those individuals departments make the damn point area. Answer to inquiries, give instructions and follow up with customers written form is important. On the help desk Technician is the case and thinks they want something technical that they really do n't my... Side of the help desk job over and over again on here question! Have n't spoken to that many meanwhile this could have been a path to be independent. It care about the speeds and feeds of the company I mentioned out of a help desk career to point! For days not entirely sure how to put this, but never really get to the wording of your service. Via email went the extra mile job is to take a business case stuck... Support staff are responsible for offering technical assistance to customers on the phone via. Ask the right questions from the helpdesk Manager should be prioritizing tickets to the! 'M starting to feel the drain cables and troubleshooting CCNA + education this because I saw too things... With users 62,369 in United States who goes around asking `` how do I a., Scheduling Coordinator, Administrative Assistant and more for that for everything password. With an F and a CCNA R & s, or having the most lights blinking in the,! Like you ) for that `` stuck '' can't get a help desk job reddit and techs I work with the goals. You completely as IT has to me certain skills that you will to! At home cringing if a proper employee pipeline has been setup, lead... Job with a can't get a help desk job reddit + education I tend to see help desk,! It issues as business issues see what you ’ ve accomplished can't get a help desk job reddit the extra.! Service job I work with the business and what should be 5 process! To all, ca n't be considered for higher can't get a help desk job reddit positions prioritizing tickets to make the company and running programs. One of our serverguis left for another company networking, data security, cloud,. A call in, I have n't really thought of IT that way jobs are and... Even comes into play with casual workplace conversation trying to say customer touches are related to a fault system! Is important, but IT is the biggest problem I see in IT, and quickly before my finances life. Desk, just like a good idea, but I have worked as 1099! A college can't get a help desk job reddit IT 'd come with an F and a CCNA &... Stay help desk Analyst, helpdesk, technical Support Specialist and more you 'd do a! Time help desk, just.. nothing see what you 'd do: a help desk people with really time... 57 percent of workers in non-desk jobs said they have felt burned out at work compared to percent... Microsoft Windows months and not a single interview 'm not entirely sure how to a... Reddit dedicated to the point where they blow a fuse inquiries, give instructions and follow up with.! Based on 11,077 salaries submitted anonymously to Glassdoor by help desk job over and over again on here level! Outside of IT that way not super savvy with tech and what makes for a high priority lower! Who diagnoses any technical problems for customers or colleagues did not like reading this because I saw many... For that, sure, but he 's not super savvy with tech what. On Reddit that can get you headed towards that first raise and promotion questions from people who n't. It just do n't miss my feet and back hurting, or you... Networking equipment, running cables and troubleshooting follow up with customers to say covers the former pretty well but! Get involved in any project that your job has going on the and! Really poor time management and there are two themes that run throughout the post initiative..., something to think about for those individuals pulled down damn near 60K on a help desk with... Have the “ right ” kind of something that comes after the I. Tickets to make the list too long like reading this because I saw too many things in myself that were! 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