The times I've talked with HR Manager NATHAN he's been friendly & helpful. Caregiver well-being could be improved through in-hospital delivery of stroke care that meets their needs and demands which, in turn, could relieve caregiver stress. I don't like talking to her, I feel she is rude to me at times. She seems like she's always in a rush to get me off the phone. Very satisfied. (mark all that apply). I like the ability to submit email responses to required HR needs, it is much more convenient for me than mailing off a paper form. The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). Many times, this can be prevented by asking more thorough questions in the interview. 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. Caregiver Survey Thank you for taking our survey! ���tP������3�z����mg-���?����=O�����־���yt�r�'6�����U��4P�:�ˣ0V�C�V�l�2��������RC?�/$xyCu�ᄫ�&׹F��_zV��ĝ���|�'(ݣ��Uq�B���^lrg�7axA 8k�����>��y�G���= ?6~�u��V`ў��QM4yz���8�Kq2* ���XV��xx]���e���P�V�:�T��;g���>���[O������k�ﮏ>�U��s�L�m˃��5��+ϋ)k7�g-2�����fBs%��ʩym�^�wM�0���b́^�q�>�wޘK��k.��ȝ 2(����� J��+/:UF�)�)�mw���o⤐@u���[���[��a�z��b&��FJEau�Y��� � �ڨSR �+���"�B��oD�g�Ce�ap_�H�b��>;�X-+�q�{��D�&s����ۨ.h-�0)*Tfo���Y^g��+�.k�����Y7������m��A��z[�4T�e����;h��%�H��Bz+���"x1?L��Vi����{6���w|��7@�1]�7�6J�h>�]�` Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. Please let us know how you feel about this type of communication. Lets get this started with what should be a simple question. I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. Yes, I currently work with another home care provider. In turn, the questionnaire can help healthcare … Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. 568 0 obj <> endobj Asking the right questions in a caregiver … My caregiver … (mark all that apply). 2. In regards to your cases, how do you feel about where you're assigned? Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. I love it, I think AHHC is a great agency. This brief survey is to help us evaluate our relationships with our caregivers. B"$N CA�Ϳ=(*��I�f��q?��@5s�1F�����E�)� �o���'a�4��qK7��W#�!�0�bh ��֝[��P����-��� ... answering client questions and handling billing. The times I've talked with HR Manager NATHAN he has not been able to help me and/or has not seemed friendly. I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. I frequently have to leave multiple voice mails because my call aren't returned timely. Javascript is required for this site to function, please enable. Develop a plan for sampling family caregivers with the companion survey. 7. I enjoy working with them and feel we have a good relationship. I do not like my schedule at all and don't feel the Coordinator understands what I am interested in. Valued Caregivers, As a caregiver of the children we serve, we ask for your participation in completing these surveys to help us improve our services. The times I've talked with Administrator BETH she's been friendly & helpful. service such as Survey Monkey, Polldaddy, or Zoomerang, which are easy to use and summarize the results for you. How about working for AHHC as a company...do you like working for our agency? What are some specialized patient satisfaction survey questions? Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. It is our goal to get feedback twice a year, as part of our goal to be the #1 choice for recipients and caregivers … Describe your relationship with your Nursing Supervisor. I feel that AHHC does not stack up to other home care agencies I've worked with before. 5т&T���� �4�lc�o�����r�82[ZV� ��rUzI��o�}:�a��YѤ����R�痴H�`{HhصeU�^L������Cuk�"'��J��0X�w���Б����U��/7JNe�xSlǡpmDYc �\eI�HbŁ�O�${lk۲G��~�^'?#圵�B�����2�gb�g݀2�����K�g��-A�I�7*ʲ�Z!7]�e]�j�?�7�?L�d�U���)V��|�`���"%E��C�Vpd�Q��a;���r2-f��&��凵�*�әD����:�1�S�&�-�L��� ��:�zj1���a� ��g�c�>}�x�y*�5�C�X@���H*V������x��xH�++_����'A bTu!���v�4ĐOk��V[����$�ֵ�T��`�������[���6�Ӭ9�14���ڣ�Xt;R�5N��'�9�e���7A��! A post-training survey shouldn’t focus only on the course. I like my cases and feel confident in my ability to care for my clients. Thank you so much for completing this survey and giving us your feedback. Exit this survey >> Family/Caregiver Satisfaction 1. I feel the team does not work well together. I am fine working with them and do not have any issues. Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. My caregiver is professional (tidy appearance, respectful attitude). Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! Many agencies provide clients with surveys after visits or assignments, and ask questions … This is the phase where learners are informed about their training goals, and are getting prepared to take the course . Yes, I have worked with other home care provider(s) before. I feel most of my co-workers work well together. (mark all that apply). Question Title. Nonetheless, following are a few basic tips to create your patient satisfaction survey. �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� Your feedback is sincerely appreciated and it is confidential so please feel free to give … How do you feel about your ability to communicate effectively with them. Compare family caregiver … 31��S-JQ�s�}�/S6w�n~�����D����e���6���A�z>����M6�6�0�;�����0�S3Jt �CXZ����oYz���a�i��-�.wY�V; Caregiver Self-Assessment N Questionnaire Distributed by. I feel AHHC is a better agency to work with. Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. ... has released the results of the Littler Employer Pulse Survey Report. I do not feel there is much difference among the home care agencies where I've worked. �&Es�E��R�~��n(�Z"g4;����E�g�R��|@Z���B���� �jE��G=�LZ�:�:�U���S]�p�����r�L�^�U� w�z����T�?��. Yes No 2. b) Caregiver questionnaire: ... focus of the survey was on caregivers… Please answer the following questions fully and as honestly as possible. 6. I don't like working pediatric home care but I need a job. The client I work with can be difficult and make me wish I were on a different case at times. ��A�9��4��:4��WtQ�*E8��ɪ��a�iI≡}�%q�ؖ��H�Fo�q+9~_�Y������ I like my schedule and know the Coordinator does everything she can to meet my needs. endstream endobj startxref 7Clear performance expectations How performance expectations are clearly communicated 11Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 12Sense of … It should also include questions about the pre-training phase. First and Last Name: Question Title. I do not like working with them and so I avoid calling the office. The times I've talked with Payroll Manager MEGAN she's been friendly & helpful. endstream endobj 574 0 obj <>stream 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream h�bbd```b``6��7@$�*��"Y6���`5��j܁$Ӎ�@�ќ$�a�"&�D�7���L�L'�f20 ������ 4�U (mark all that apply). * 1. The CAHPS® Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care. Here are some sample questions: 1. The surveys are voluntary and takes as little as 5 to 10 … My schedule is okay and works for me most of the time. Were training goals and objectivesclearly stated before you started the course? I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. 0 Feedback/comments about email communication: Tell us how you feel about AHHC's pay scale. This survey will address the following questions: (1) the key characteristics of the caregiving provided to individuals with disabilities or chronic health conditions under the age of 65; (2) caregiver and care recipient demographic characteristics; (3) informal caregiving strategies and challenges; and (4) the assistance caregivers … I wish my schedule was different - I could get a different shift than the one I am usually scheduled. Members of the Administrative team that work during the day also fields urgent calls in the evening and on weekends. The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. I do not like working with her and so I avoid calling the office. Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? My cases are okay and I enjoy going to them most of the time. Some best practices to follow for tracking client satisfaction in homecare can be: Provide post-visit or post-assignment surveys. I feel like it is a struggle to reach my Staffing Coordinator. It is okay, but I sometimes feel I'd be happier somewhere else. A t some point, almost every home care agency owner will have the frustrating experience of hiring a candidate who seems great in the interview but performs poorly on the job.. This will help us to be sure that your child is … I prefer email/texting communication because I know its a quicker way of getting information out to everyone. How do you feel about your ability to communicate effectively with them. I do not like my cases - I would change cases today if other hours were available in my area. May 2, 2019 Department of Elder Affairs to Recognize Cape Coral Law Enforcement Efforts to Support Families Affected by Dementia … How do you feel about your ability to communicate effectively with the On Call Coordinators. The survey is conducted monthly. My caregiver is knowledgeable about my (or my loved one’s) condition. With their healthcare provider's help, this questionnaire can also help caregivers make decisions that may benefit both the caregiver and the older person. No, I've only worked home care with AHHC. The questionnaire contains 47 questions covering topics of interest to family caregivers … caregiver specific and have been used with broader non-caregiving populations are referenced as “[not caregiver specific]”. We saw questions like the following: How do you rate the information we provided on our website? The information you provide will help the Texas Health and Human Services Commission (HHSC) and their partners better understand the needs of people who care for others. Caregiver Satisfaction Survey Thank you for taking the time to complete this review. �_-�-��@"˛�C���83U�U %%EOF Personal Family Caregiver Survey 1 Washington State’s Personal Family Caregiver Survey This Survey is for unpaid family caregivers and is used in conjunction with one-on-one consultation with a caregiver … I know they're out a lot so I frequently email instead of calling in and don't have a problem with communication. (mark all that apply). Overall, what is your satisfaction level with our Administration Department? I know they're on the phone a lot so I frequently email instead of calling in and don't have a problem with communication. (mark all that apply). The times I've talked with Nursing Supervisor BEVERLY she's been friendly & helpful. * 2. The times I've talked with Nursing Supervisor BEVERLY she has not been able to help me and/or has not seemed friendly. The times I've talked with Payroll Manager MEGAN she has not been able to help me and/or has not seemed friendly. Was the staff courteous? profile; and satisfaction with informal or formal care received. How would you rate the pre-training preparation? AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. How would you improve the pre-training phase? I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. Do you like working in pediatric home care? Have you worked in home care with any agency other than AHHC? I am the only team member working with the family. Yes No … Keywords: satisfaction questionnaire, caregivers, type 2 diabetes, dependent patients Introduction Satisfaction with treatment, knowledge about the disease, and assessment of the impact on the … Title: Home Care Client Satisfaction Survey … Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. It is okay, but it's probably not what I want to do long term. One important change to the 2nd Edition is the inclusion of measures and questions … 605 0 obj <>stream I am fine working with her and do not have any issues. How would you rate the investigative diagnosis process that you underwent? endstream endobj 573 0 obj <>stream The family I work with can be difficult and make me wish I were on a different case at times. If you've had occasion to talk with any other members of the Administrative Team OTHER THAN YOUR PRIMARY CONTACTS how have those interaction been. }Q ���_TЏ0Ľ���o/���5���ot�--��K�^����gÿP��y�"c1�xE�2��u��j2%*pYM�Y�]K�pIeUw�����{�؅�;�$�V^�G a͖��s�l��=�;�-���*�@�a�3#�\Spn I don't like talking to them, I feel they're rude to me at times. The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … I feel AHHC send me too many emails/texts. I am satisfied with my current pay scale and differentials. For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. The survey should not take much time to complete but the responses will be invaluable to us as we strive to make AHHC a great place to work. (mark all that apply). It is recommended that this survey be deployed approximately a week after the first survey … �ӪIK��%����D0���UI������Bʰ�O!�p���TS�� $�xL����q0t��#]��$Rs�,@�R�C麱 �u!�i�S8%�%Ţ;��t�0t�����&/���Q��._g�Nq `d�c�ƕ�aɤl�\�؋�d��f�W�{xșR�,�N�zm7������,; T(џb� u����9�e�i�˂d�kR�h����{[�8+�|*�.�1�~��(�1v�2P�Ү�n� ��xx���e�����ѥ�涰����9hM;.�A�5����j�A萒֫1��i=J��z�R۹)��)\�} �:��]�D�i�j�4�����?�,�v+'�KK sZ�(�w��� T�1����c�^�S Get monthly client/caregiver satisfaction reports and detailed feedback, reduce caregiver … 4. Patients often walk into hospitals... Primary Care Providers. I frequently have to leave voice mail but I get a return call within a reasonable time and don't have a problem with communication. Caregivers Satisfaction Survey - 2016 This brief survey is to help us evaluate our relationships with our caregivers. Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. If office staff are indifferent or unprofessional, that reflects poorly on the entire agency. Temporary licensed home care providers will have an initial full survey … %PDF-1.6 %���� How do you feel about your co-workers in the home? Satisfaction with the help/care provided by caregiver. 1. Set reasonable deadlines for returning the survey. Caregiver Satisfaction Survey We developed the following survey to get feedback about our services from the caregivers we serve. The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. endstream endobj 569 0 obj <>>>/Filter/Standard/Length 128/O( 8��4�v2.N%�\)�N���"��/�����)/P -1084/R 4/StmF/StdCF/StrF/StdCF/U(�.u���=�E�9^+\\ )/V 4>> endobj 570 0 obj <>/Metadata 44 0 R/PageLabels 565 0 R/Pages 566 0 R/StructTreeRoot 90 0 R/Type/Catalog>> endobj 571 0 obj <>/MediaBox[0 0 612 792]/Parent 566 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 572 0 obj <>stream We ask that you complete the questions … 8. They seem like they're always in a rush to get me off the phone. I feel like it is a struggle to reach an On Call Coordinator. It is important that your survey includes questions that are focused on the common areas of patient satisfaction. I feel like it is a struggle to reach my Nursing Supervisor. The home environment can be difficult and make me wish I were on a different case at times. Hospitals. Thank you for your help! I do not like email/texting as a means of communication, I prefer regular USPS mail & phone calls. Focus on common areas of patient satisfaction. Customer Satisfaction Survey Template. I do not feel supported by my Nursing Supervisor and have felt alone regarding client issues on occasion. The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. Were the course’s title and description easy to comprehend? In regards to your schedule, are you happy with the schedule the Staffing Coordinator works out for you generally? I wish my schedule was different - that I could get more hours. Service Characteristics ... Ability to express own ideas and ask questions. I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. … (mark all that apply). Your feedback is appreciated! A good way to design your patient satisfaction survey is using patient satisfaction survey templates. … 3. I can usually reach someone live when I have to call in and don't typically have any issues getting in touch with someone. I enjoy working with her and feel we have a good relationship. Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. Describe your relationship with your Staffing Coordinator Julie. Web survey powered by Research.net. (mark all that apply). Department of Elder Affairs Annual Client Satisfaction Survey Survey. The times I've talked with Staffing Coordinator JULIE she has not been able to help me and/or has not seemed friendly. 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